Integrations / Support

Help Scout

Search and read Help Scout conversations, reply, add notes and change status, and trigger workflows from conversation, customer and rating events.

8 tools 17 trigger events

Tools

help_scout.list_conversations

List conversations, newest first, filtered by inbox, status, tag, assignee or an advanced search query. Conversation IDs are numbers like 2391938111 (not the #1234 conversation number).

mailboxstatusquerytagassigned_tomodified_sincepage

help_scout.get_conversation

Get a conversation with its threads (customer messages, replies and notes) by its ID, e.g. 2391938111.

conversation_id*

help_scout.reply_to_conversation writes

Send a reply to the customer on a conversation, or save it as a draft.

conversation_id*customer_id*text*statusdraft

help_scout.add_note writes

Add an internal note to a conversation. Customers don't see notes.

conversation_id*text*status

help_scout.update_status writes

Change a conversation's status, e.g. close it or mark it pending.

conversation_id*status*

help_scout.list_mailboxes

List the inboxes (mailboxes) this connection can see, with their IDs for filtering conversations.

page

help_scout.api_get

Send a GET request to any Help Scout API path under https://api.helpscout.net/v2 and return the response. For endpoints the named tools don't cover.

path*params

help_scout.api_request writes

Send a POST, PUT, PATCH or DELETE request to any Help Scout API path under https://api.helpscout.net/v2.

method*path*paramsbody

Tick Allow raw writes on the connection to add api_request, which can send POST, PUT, PATCH and DELETE requests to any Help Scout API path.

Connect

  1. In Help Scout, open Your Profile → My Apps and click Create My App. Any redirect URL will do, since this connection uses the client credentials flow.
  2. Paste the app's App ID as the client ID and its App Secret as the client secret. The connection acts as the Help Scout user who created the app.
  3. To trigger workflows, open Settings → Workspace → Apps → Webhooks, enter the URL shown on the connection page, make up a secret key, choose the events, and paste the same secret key on the connection.

Credentials

App secret Webhook secret key

Help Scout API docs

Triggers

In Help Scout, go to Settings → Workspace → Apps → Webhooks, enter this URL, make up a secret key, pick the events, and paste the same secret key on this connection.

Events

convo.createdconvo.assignedconvo.statusconvo.tagsconvo.customer.reply.createdconvo.agent.reply.createdconvo.note.createdconvo.custom-fieldsconvo.movedconvo.mergedconvo.deletedcustomer.createdcustomer.updatedsatisfaction.ratingsbeacon.chat.createdbeacon.chat.endedorganization.created
 trigger
kind: help_scout
connection: help_scout
events: [convo.created]
mailboxes: [...]

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