Integrations / Support

Front

Search conversations, read messages and contacts, comment on, archive or assign conversations, and trigger workflows from Front rule events.

8 tools 18 trigger events

Tools

front.search_conversations

Search conversations with Front's search syntax, newest activity first. Conversation IDs look like cnv_yo1kg5q.

query*limit

front.get_conversation

Get a conversation with its status, assignee, recipient and tags.

conversation_id*

front.list_messages

List the messages in a conversation, newest first.

conversation_id*limit

front.get_contact

Get a contact with its handles, by ID (crd_123) or an alias such as alt:email:ada@example.com.

contact_id*

front.add_comment writes

Add an internal comment to a conversation. Markdown is allowed.

conversation_id*body*author_id

front.update_conversation writes

Archive, reopen, assign or move a conversation.

conversation_id*statusassignee_idinbox_id

front.api_get

Send a GET request to any Front API path under https://api2.frontapp.com and return the response. For endpoints the named tools don't cover.

path*params

front.api_request writes

Send a POST, PUT, PATCH or DELETE request to any Front API path under https://api2.frontapp.com.

method*path*paramsbody

Tick Allow raw writes on the connection to add api_request, which can send POST, PUT, PATCH and DELETE requests to any Front API path.

Connect

  1. In Front, go to Settings → Developers → API Tokens and create a token with access to the resources and workspaces your workflows use, with read permission plus write for conversations and comments if they update them.
  2. Open the token, click Copy and paste it as the connection's API token.
  3. To trigger workflows, enable the Webhooks app under Settings → Company → App store, copy its API secret onto the connection, and add a shared rule whose action sends a webhook to the URL shown on the connection page.

Credentials

API token Webhooks API secret

Front API docs

Triggers

In Front, enable the Webhooks app under Settings → Company → App store and paste its API secret on this connection, then create a shared rule whose Then action sends a webhook to this URL.

Events

inboundoutboundout_replyassignunassignarchivereopencommentmentiontaguntagmovetrashrestorereminderticket_status_updatesending_errormessage_bounce_error
 trigger
kind: front
connection: front
events: [inbound]

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