Integrations / Support
Freshdesk
Look up and search tickets and their conversations, reply to customers, add notes, and update ticket status, priority and assignment.
Tools
freshdesk.get_ticket
Get a ticket by its numeric ID, e.g. 20, with its requester's name and email.
freshdesk.search_tickets
Search tickets by field, e.g. "status:2 AND priority:4" or "tag:'refund'", 30 per page; returns numeric ticket IDs and the total count.
freshdesk.list_tickets
List recent tickets, optionally for one requester by email or numeric contact ID; by default only tickets created in the last 30 days.
freshdesk.list_conversations
List the replies and notes on a ticket by its numeric ID, oldest first, 30 per page.
freshdesk.reply_to_ticket writes
Send a public reply to the requester of a ticket, by its numeric ticket ID.
freshdesk.add_note writes
Add a note to a ticket by its numeric ID; notes are private unless private is false.
freshdesk.update_ticket writes
Update a ticket's status, priority, assignee, group, type or tags, by its numeric ticket ID.
freshdesk.api_get
Send a GET request to any Freshdesk API path under https://{domain}.freshdesk.com/api/v2 and return the response. For endpoints the named tools don't cover.
freshdesk.api_request writes
Send a POST, PUT, PATCH or DELETE request to any Freshdesk API path under https://{domain}.freshdesk.com/api/v2.
Tick Allow raw writes on the connection to add api_request, which can send POST, PUT, PATCH and DELETE requests to any Freshdesk API path.
Connect
- In Freshdesk, click your profile picture in the top right, open Profile settings, and copy the API key shown below the password section. The connection acts with that agent's permissions.
- Paste it as the connection's API key, and enter your Freshdesk domain, the part before .freshdesk.com.
Credentials
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